These terms cover the use of Track-Pad and the services Track-Pad provides. By browsing the site, submitting a form, or hiring us, you agree to what is written below.

Who we are

Track-Pad is a digital growth agency based in Frederick, Maryland, working with a remote team. We handle performance marketing, creative production, web development, e-commerce and Amazon support, and business automation.

What we offer

Our services include Google Ads, Meta Ads, TikTok Ads, web development, graphic design, video editing, 2D animation, Amazon services, virtual assistant support, and automation builds using n8n and Zapier.

The exact scope of any project is whatever is written in the proposal or quote we send you. Anything not written there is not included.

Using this website

Read our pages, download anything we publish for free, and get in touch. What you may not do is copy our page content, case studies, or design work and pass it off as your own, scrape the site at scale, or push anything harmful through our forms.

Quotes and proposals

Quotes are based on the information you give us at the time. If the scope changes after work starts, the price and timeline change with it, and we will tell you before doing the extra work.

Every quote carries its own validity window, written on the quote itself. If a lot of time passes before you decide, we may need to re-price.

Payment

• Most projects start with an advance payment, with the balance due on delivery. The split and due dates sit in your proposal, since a one-off design job and a three-month build are not paid the same way.
• Retainers are invoiced monthly in advance. The invoice tells you the due date.
• Work pauses on overdue invoices until payment clears.
• Bank charges and payment gateway fees are yours to cover.
• Fees do not include advertising budget or third-party software costs.

Ad spend and platform costs

Advertising budget is separate from our fee. Here is who pays what:

You keep control of your ad spend and your subscriptions. We will tell you what a project needs before you commit to it.

Ad platforms set their own rules. Suspensions, policy rejections, cost jumps, and algorithm changes sit outside our control, though we will work with you to fix them.

What we need from you

Projects run on time when you:

• Give us account access, brand assets, product information, and content when we ask for them
• Send feedback and approvals within a reasonable window
• Make sure anything you hand us, such as images, copy, logos, or product claims, is yours to use

If material you supply causes a legal complaint, that liability is yours, not ours.

Revisions

How many revision rounds you get depends on the project. A single graphic and a full website need different amounts of back and forth, so the number included is written into your proposal. Anything outside the original brief is quoted separately.

Approval is final. Once you sign off on a design, video, page, or campaign build, further changes count as new work.

Timelines

We give realistic delivery dates and work to them. Late feedback, missing assets, platform review queues, and third-party approvals push the date out by the same amount of time.

Results

We use tested strategies and report honestly on what they produce. We do not guarantee specific rankings, sales figures, return on ad spend, follower counts, or approval from any platform. Marketing results depend on your product, pricing, market, and offer as much as on our work.

Ownership of work

Final deliverables become yours once the project is paid for in full. Before that, they stay ours.

We keep ownership of our internal processes, templates, frameworks, and any source files, scripts, or working assets not listed in the deliverables.

Unless you ask us in writing not to, we may show finished work in our portfolio, case studies, and social content.

Account access

When you give us access to ad accounts, Shopify or WordPress admin, Amazon Seller Central, analytics, or automation platforms, we use it only for the work you hired us for. Access is removed when the engagement ends, or earlier if you ask. How we handle your data is set out in our Privacy Policy.

Confidentiality

Anything you share with us about your business, numbers, suppliers, or plans stays private. We expect the same in return for our pricing, proposals, and internal methods.

Cancellation

Either side can end an engagement in writing by email. We do not lock clients into long contracts. Notice periods sit in your proposal, since a one-off project and an ongoing ad retainer need different wind-down times. Work completed up to that date is payable, and any deposit covering work already done is not refunded.

Full details are in our Cancellation Policy.

Limits of our liability

We are responsible for delivering the work in your proposal to a professional standard. We are not liable for lost profit, lost revenue, lost data, platform bans, or knock-on business losses. Where liability cannot be excluded, it is capped at what you paid us for that service.

Changes to these terms

We may update these terms as our services change. If you have a live project, the terms in your proposal apply for its duration.

Contact

Questions about these terms? Email info@track-pad.com, call +1 (929) 328-8906, or book a call.