This page covers how to cancel work with Track-Pad, what you owe when you do, and what happens to your accounts and files afterwards.

How to cancel

Email info@track-pad.com and tell us you want to stop. Written notice by email is what counts, not a message on a call or in a chat thread.

We do not lock clients into long contracts, so there is no penalty for leaving. We would rather hear what went wrong first, but the choice is yours.

Free consultation calls

Booked a call and something came up? Reschedule or cancel it from the link in your confirmation email. No cost, no explanation needed.

One-off projects

Anything already delivered or in progress at the time you cancel is payable. If your advance covers work we have not started, we return the difference.

Deliverables you have paid for in full are yours to keep. Work that is only part paid stays with us until the balance clears.

Retainers and ongoing work

Notice periods sit in your proposal, since an ad account we are actively managing needs a different wind-down to a monthly design retainer. The month in progress runs to the end of its billing cycle.

We will not stop a live campaign mid-flight without telling you what that does to performance first.

Ad spend and third-party costs

Advertising budget is billed to you directly by the platform, so cancelling with us does not stop your ad spend. Pause or cancel that inside your own ad account.

Money already spent on ads, domains, hosting, plugins, stock assets, or software licences is not refundable, because it has gone to the provider rather than to us.

Handover

When an engagement ends, we send a final invoice, hand over the deliverables covered by it, and remove our access from your ad accounts, store admin, and any other platform you gave us.

If we cancel

We may end an engagement over unpaid invoices, or if a project turns out to need something misleading, unlawful, or against a platform’s rules. You will hear the reason from us directly.

For Questions

Email info@track-pad.com with your project name and what you want to happen. We reply within 24 hours on business days. If it is quicker to talk it through, call +1 (929) 328-8906 or book a call, and we will plan the wind-down with you on the spot.

Nothing about ending a project has to be awkward. Plenty of clients come back for the next launch.