Privacy & Refund Policy

At Marketplace SOS, your privacy is our priority. Here’s how we protect and respect your personal information while providing top-notch services for your e-commerce success:

1. Data Collection
   We collect only the essential information needed to provide you with a smooth and efficient platform experience. This includes personal details necessary to create your account and optimize your experience with our professional services.
2. Usage of Data
   Your data is used solely to improve our services and offer solutions tailored to your online selling challenges. We ensure that all information is handled securely and transparently, with your business needs at the forefront.
3. Data Protection
   We implement security measures to safeguard your personal and business information from unauthorized access, ensuring that your details are safe at all times.
4. No Third-Party Sharing
   We value your trust. Therefore, we do not share your personal information with third parties without your explicit consent, except where required by law.
5. Commitment to Transparency
   As a state-of-the-art hotline service, we are committed to being transparent with our practices. Our aim is to empower your business, and we keep you informed about how your data helps us to improve the services we offer.
6. Your Control
   You remain in control of your personal data. You can access, update, or request the removal of your information from our system at any time, ensuring you have complete peace of mind.

Refund Policy

At Marketplace SOS, we strive to offer services that help your business grow. If for any reason you’re unsatisfied with our services, we are here to assist you.

Refund Policy Overview:

• Subscription-Based Services:
  If you are not satisfied with the services provided under any of our subscription plans, you may request a refund within the first 14 days of your subscription. The refund will be processed for unused services only.
• Consultation Services:
  For consultation services, refunds are available if the session was not fulfilled as per the scheduled time or if the expert support did not meet our service standards. Please submit your refund request within 7 days of the consultation.
• Custom Packages:
  Custom plans are non-refundable once services have commenced unless otherwise stated in your agreement.

How to Request a Refund:
• To request a refund, simply contact our support team at Info@trackpad.com with your service details and reason for the request. We will review your case and get back to you within 5 business days.

Note:
Refunds will be credited to the original payment method used at the time of purchase.